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Privacy Policy

Version updated as of 24 March 2026

We are Taxflex Ltd (Company Registration No. 13936504) and our registered office is at Unit B, Formal Tailors 1885 Ltd, Roseville Road, Leeds, England, LS8 5DR

We are a Controller for the purpose of the UK General Data Protection Regulation, effective from 1 January 2021.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at hello@taxflex.co.uk.

We respect your privacy and your rights to control your personal data (data). We will always protect your data, be clear about the data we collect from you and the reasons why. We do not and will not sell your data to third parties.

This Privacy Policy (the ‘Policy’) explains the data we collect from you, either directly or indirectly, why and how we use it. It explains how we protect your data, the choices you can make about the data we collect and how you can control these decisions.

We will only use your data when the law allows us to. Most commonly, we will use your data in the following circumstances:

  • Where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to perform the contract for services we are about to enter into or have entered into with you
  • Where we need to comply with a legal or regulatory obligation.

We will only collect personal data from you that we consider to be necessary in the context and purpose in which it’s given. We collect data in the following ways:

  • When you sign up on our website or app
  • When you contact us
  • When you use our services
  • Through cookies and tracking technologies
  • From third parties (e.g. HMRC, with your permission)

 

We may collect the following types of personal data:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Address (current and previous)
  • Proof of address document
  • Proof of identity document

 

Financial & Tax Information

  • National Insurance number
  • UTR (Unique Taxpayer Reference)
  • Government Gateway details
  • Income details
  • Expense details
  • Limited Company details
  • Bank account information (where required)
  • Self Assessment registration details required by HMRC
  • VAT registration details required by HMRC

 

Technical Data

  • IP address
  • Device informationBrowser type
  • Usage data (how you use our website/app)

 

Marketing Data

  • Preferences for receiving marketing
  • Responses to campaigns or adverts

Taxflex also uses the data we collect to provide you with our services and to communicate with you.

We use your data to:

  • Register you with HMRC for taxes
  • Prepare and file tax returns
  • Provide accounting and tax support
  • Communicate with you
  • Provide customer support
  • Verify your identity
  • Prevent fraud and financial crime
  • Comply with legal obligations
  • Analyse usage
  • Improve our app and services
  • Send updates, offers, or useful content (you can opt out anytime)

Taxflex does not sell data about our clients and we only share or disclose your data as authorised in this Policy.

We may share or disclose information with the following types of third parties.

  • HMRC
  • Law enforcement (if required)
  • Accountants or advisors (where relevant)
  • Affiliates or partners
  • Hosting providers
  • Software providers
  • Payment processors

Taxflex is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure.

For example, any personal data transferred to us over the internet is protected with Secure Sockets Layer / Transport Layer Security (SSL/TLS) Encryption Certificate technology. This ensures that all personal data transferred is encrypted to prevent eavesdropping and tampering.

While no Service is completely secure, Taxflex takes precautionary measures and has strict security standards to help prevent data loss, theft, misuse and unauthorised access, disclosure, alteration and destruction or other like incidents that might affect the security of your personal data.

These measures include encryption, password protection, anti-malware, firewalls, server authentication, user profiles, backup/disaster recovery systems, restriction of access to premises and computer systems, as well as use of relevant third party service providers to provide security.

Taxflex imposes strict contractual obligations on its suppliers, subcontractors and partners to ensure data is secure, protected and treated in accordance with this Policy and we will take all steps reasonably necessary to maintain compliance with these obligations.

However we cannot guarantee the security of your personal data while it is being transmitted to us if you don’t enter or import it from a secure environment or secure mobile device.

Our services can be accessed through the use of an individual user login and password. To protect the confidentiality of data, you must keep your password confidential and not disclose it to any other person. Please alert us immediately if you believe your password has been misused. Additionally, always logout and close your browser when you finish your session, especially if you’re on a public computer. You are ultimately responsible for administering and safeguarding any passwords or memorable words created to control access. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.

Taxflex retains personal data for as long as necessary to provide our services or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly.

If Taxflex needs to alter, restrict processing of your data, or remove your data outside of our data retention policy period, we will inform you.

You can find detailed information about your rights under Data Protection legislation on the UK Information Commissioner’s website at ico.org.uk.

To exercise your rights, contact: hello@taxflex.co.uk

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability

You can opt out of marketing at any time by, clicking “unsubscribe” in emails or contacting us directly

We will still send essential service-related communications.

You can control cookies through your browser settings.

Our Cookies Policy

We use cookies to:

  • Improve website performance
  • Understand user behaviour
  • Provide relevant content

If we transfer data outside the UK, we ensure appropriate safeguards are in place (e.g. standard contractual clauses).

Taxflex may modify or update this Policy when necessary to reflect feedback and changes in our services. Visiting our website and/or using our services after any modification to this Policy will constitute your acceptance of such modification and updates. When we update this Policy we will revise the ‘Last Update’ date at the top of the Policy.